Job: Triage Nurse RN

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Job Description

We are now hiring
Req #180
Triage Nurse RN
Wednesday, September 20, 2017

Triage Nurse - RN:  Under general supervision of Director of Nursing, the Triage Nurse, speaking by telephone, performs care coordination and professional nursing functions to assess the severity of the patient’s health concerns using protocols and algorithms in a manner which provides patient advice, dispositions to either emergency care, and/or provider appointments, to call 911.


  • Electronic Medical Record - EMR
  • Telephone Triage - assessing degree of urgency of patient needs over the phone; also known as phone triage, tele-health, tele-nursing, or tele-triage; to determine the appropriate plan of care: same day care, urgent care, or emergency department.

Education and Experience:

  • Registered Nurse with current AZ state license.
  • Associate Degree in Nursing; required, Bachelor’s degree in Nursing; preferred.
  • Five years’ experience as a Registered Nurse; required.
  • MS Office experience and Excel proficiency required
  • Fingerprint Clearance Card through DPS; required.
  • CPR and First Aid certification; required.

Knowledge, Skills, and Abilities:

  • Knowledge of disease processes; normal growth and development of all age groups required.
  • Manage all patient interactions with culturally sensitivity, with respect to working with persons and groups of diverse, racial, ethnic, economic, and social backgrounds required.
  • General computer skills required.  Experience with electronic health records preferred.
  • Nursing assessment skills utilizing basic nursing theory.
  • Critical clinical thinking skills required.
  • Excellent communication skills; i.e. listening, oral, and written while conversing with patients, families, health professionals, and community agencies required.
  • Demonstrate clinical competence.
  • Capacity to function independently within licensed scope of practice.
  • Must have the ability to handle stressful emergency situations, calmly and effectively.
  • Knowledge of patient appointment scheduling.
  • Duties and Responsibilities:
  • Manages nurse-directed patient telephone calls.
  • Evaluates and assesses patient’s health care needs based on patient’s signs and symptoms utilizing established triage protocols and guidelines.
  • Obtains appropriate input and direction from the provider as needed to determine best clinical course of action and recommendations for specific patient health care needs.
  • Documents accurately, symptoms/complaints, nursing assessment, advice provided, and patient response. 
  • Follow policies, procedures, and protocols to ensure consistency and departmental effectiveness as well as improve health care outcomes of patients and their access to appropriate health care.
  • Coordinates and schedule same-day appointments on the provider schedules.
  • Utilizes standing orders, triage protocols, and algorithms appropriately.
  • Manages prescription refills per protocol.
  • Provides and supports patient care instructions and education; i.e. chronic disease and preventive and self-management.
  • Assures pertinent medical information is forwarded to proper departments as needed for continuity of patient care.
  • Documents in electronic health record, triage assessment, plan, implementation, and evaluation, and follow-up.
  • Maintains call rate in keeping with productivity standards of the program.
  • Maintains a positive attitude towards job responsibilities working collaboratively with all MHC staff members to create a productive, working team.
  • Completes other tasks as requested.


As an employee of MHC Healthcare, we share in a very strong mission: Dedication to providing Service Excellence in Promoting Health and Well Being. To support this mission in our community, MHC Healthcare believes it must start at home. Therefore, employees have many opportunities to care for our health and wellness with benefits such as:

  • Medical, dental, vision
  • 403b
  • Short-term disability and other benefits
  • Paid time off (including holidays/vacation/sick leave/community service)
  • Paid bereavement and jury duty
  • Employee discount for medical services
  • Tuition reimbursement

Pay Type: Salary

Travel Required: No

Required Education: Associate Degree

Location: Marana Main Health Center, Marana, Arizona, United States of America

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